Symantec Anti-Virus Update Makes Some PCs Inoperable

A bug in an upgrade of Symantec Corp's anti-virus application triggered some Ms windows PCs to collision overdue this weeks time, making devices inoperable until they were maintained in an awkward show that angered some clients. The organization revealed the problem on its web page, saying that an upgrade to its commonly used Symantec Endpoint Protection 12.1 and Norton anti-virus application for companies triggered some PCs operating Ms Microsoft windows XP application to collision regularly, displaying what is known as the "blue display of loss of life."

The discomfort comes at a complicated here we are at Symantec, whose stocks have missing about a one fourth of their value since it cautioned of a awaiting revenue decrease three several weeks ago.

"Enterprise security has stayed an constant fight for Symantec," said Daniel Ives, an specialist with FBR Investment Marketplaces. "There is improving competitors. The organization traditionally has not been constant around performing." The organization knows so far of about 300 business clients that have been impacted, and about 60 customer clients.

Customers revealed it took Symantec time to recognize and fix the bug and that they required to fix computer systems damaged by the discolored upgrade on their own. Symantec held responsible the problem on application interface concerns that came to exist after an upgrade was launched overdue on Wed. PCs could be set if clients personally eliminated the application from each incapable computer, it said in an advisory. "Phoning Symantec assistance today was the start of the terrible we went through," one client said in a discussion board on Symantec's web page.

"The assistance is a scam, the qc is a scam, and the application is not much better."


Customers revealed on a Symantec individual community that the elimination process was difficult, although one said the application manufacturer had provided settlement for the difficulty. That client said on the assistance site that he e-mailed tech assistance team to ask: "How is Symantec going to make up clients for the time of missing employee development and the persistence taken by IT employees to fix this large mistake by Symantec?"

He said a organization associate known as him 20 moments later to say they were working on a settlement program.

Symantec speaker Ellen Hayes did not answer when requested if any settlement that might be in the works.

A technological innovation administrator with Nederlander organization PSO Beheer BV informed Reuters the bug triggered some 150 PCs to fall short. His organization had to close a clinical with devices operating on Ms windows XP devices and also sent some employees home so they could accessibility their system slightly. "It did have quite an effect on our business," said administrator Ron van den Broek. "My first effect is Symantec is downplaying the consequences of this problem."

A Maryland-based insurance provider momentarily turn down anti-virus application for all its 150 PCs to avoid them from getting damaged, making them without protection, the organization's technological innovation administrator informed Reuters.
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